Refund policy

30-day returns

You can return most items within 30 days of delivery for a refund. Items on sale are returnable too.

What can be returned

Items must be new and unused, unwashed and unworn, in the same condition you received them, with original tags attached.
Gift cards are not returnable.

Exchanges

We don't offer direct exchanges. If you need a different size or item, return the original for a refund and place a new order. If your item arrives defective or damaged, or we sent the wrong item, we'll replace it at no cost to you.

How to start a return

Email [email protected] or call 847-681-7300 with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without first contacting us may not be accepted.

Return shipping

Returns are sent back by mail. You're responsible for the cost of return shipping, unless the item is defective, damaged or not what you ordered; in those cases we cover it. There is no restocking fee.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 5-10 business days after we receive the item. Your bank or card issuer may take a few extra days to post the credit.

Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a photo, and we'll make it right.

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